The Strategy Skills Podcast: Management Consulting | Strategy, Operations & Implementation | Critical Thinking

For this episode, let's revisit a Strategy Skills classic where we discuss how to communicate recommendations that are radical in nature. If the recommendations are presented too early, they are hypotheses with little data backing them and they can be easily challenged. If the recommendations are presented at the end, it shocks the client and there likely will be little agreement from the client. The solution is to present early but to present them as hypotheses. That seems easy, but this podcast explains the communication mistakes that occur when most consultants present complex hypotheses very early, and how to fix them. You will learn that communication, your choice of words, and the way you emphasize them can dramatically alter the way the client interprets what you are saying. In fact, the emphasis will radically alter the meaning. Enjoying our podcast? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

For this episode, let's revisit one of Strategy Skills classics where we spoke about the approach and philosophy used by the study leadership team in a power sector corporate strategy study as they guide and mentor corporate leaders at the client. We discuss the four pillars on which our leadership philosophy is built and use practical examples to demonstrate how we help clients adopt these principles. The four pillars are: Sincere authenticity matters. Embrace – don’t hide – leadership flaws. Forget about image. Focus on results. This approach is about helping corporate leaders be successful in the short term. If you would like to learn more about this leadership work, please read this article. Enjoying our podcast? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

For this episode, let's revisit one of Strategy Skills classics where we discuss something that affects every consultant in the world: the issue of confidence – or even arrogance – and its role in getting results on a consulting engagement. We discuss the role that confidence plays in your career and look at what actually creates a competitive advantage in your career. We also look at an example that showcases the limited value of confidence in a consulting engagement.  Click here to see the full study and here to see the merger study and market entry study. Enjoying our podcast? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

Welcome to Strategy Skills episode 244, an interview with globally recognized academic thought-leader on digital transformation and innovation management, Satish Nambisan. In this episode, Satish spoke about real-world examples of companies that use digital technology as their unique competency to move and globalize faster. He defined “globalization” and “digital” in a broader perspective, and elaborated on their role in a company to thrive through an emotional connection with customers. Satish also explained the idea of tight and loose coupling and how it allows companies to continuously adapt to disturbances that happen in different parts of the world without reinventing the business model, processes, or operations. Satish Nambisan, Ph.D. is the Nancy and Joseph Keithley Professor of Technology Management at the Weatherhead School of Management, Case Western Reserve University. His current work focuses on how digital technologies, platforms, and ecosystems shape innovation, entrepreneurship, and internation

Welcome to Strategy Skills episode 243, an interview with a business coach and change leadership expert, Richard Hawkes. In this session, Richard shared his experiences with building a consultancy, working shoulder to shoulder with leaders and teams to grow and scale all kinds of companies – in the US and in countries all over the world, but especially in Germany. He shared a little bit about how his worldview has changed throughout his journey from thinking of companies in a fragmented way – with different kinds of views, cultures, leadership, strategies, and processes – to thinking in an integrated way. He laid out a powerful framework that any team can apply to overcome the most common leadership challenges. Richard S. Hawkes is the author of Navigate the Swirl and the CEO and Founder of Growth River, an international consultancy that guides leaders and teams to create higher performance in businesses and organizations. Hawkes helps companies identify and resolve constraints to success. Clients include Edw

Welcome to Strategy Skills episode 242, an interview with the CEO of YSC Consulting, Eric Pliner. In this video, Eric shared his career journey, experience with adjusting to consulting, and how to become a successful consultant while maintaining a healthy life balance. He discussed the reasons why his company survived and thrived during the pandemic. As a CEO, he spoke about the top things that he looks for when promoting an employee and the red flags that employees must be aware of to avoid or eliminate.  Eric shared the realizations that made him a stronger leader over the course of his journey to the top of his company. He emphasized the importance of constant learning and listening to other people, and that as a leader, you have to get over the idea that your job is to make everyone happy. You will disappoint people down the road, but how you handle that disappointment will make the difference between being a long-term leader or a short-term leader. Eric shared his advice on how to better make difficult d

Welcome to Strategy Skills episode 241, an episode with scientist, inventor, writer, speaker, and entrepreneur, Alex Bäcker. In this episode, Alex spoke about the main ingredients of a successful life and the key to happiness. He discussed why he wrote his book, 101 Clues to a Happy Life, and shared how having children exponentially changed his life and perspective. Alex also elaborated on the role of sunlight in the prevention and treatment of COVID-19 and the potential role of vitamin D. In this conversation, he shared valuable advice related to business, finding business partners and investors, and the practical steps that should be implemented to attain success and happiness. Alex Bäcker is the founder and CEO of QLess and co-founder at Drisit. He holds 11 patents and in 2021 was named among the top 100 MIT alumni in technology. His seminal papers on COVID and sunlight were picked up by the press around the world.  Alex is a National Champion of Informatics and holds a degree in Biology and Economics from

Welcome to Strategy Skills episode 240, an episode with best-selling author, lawyer, and art historian, Amy Herman. In this episode, Amy spoke about how art can renew our sense of vision and approach to problem solving. This method proves that everyone sees and interprets things differently, which shows that we need to become better communicators to solve our problems. She stressed that effective communication has a renewed significance now because we are communicating with our stakeholders in a virtual environment. For leaders of organizations, the most difficult thing for them to do is rethink their communication skills and make them as effective as they were before, which involves agility. Amy also spoke about confirmation bias – wherein people only hear what they want to hear – and how to realize that we are trapped in this way of looking at information. Building on the conversation, Amy spoke about well-known artists who reflect characteristics that a great leader can impersonate. Amy E. Herman is the fo

Welcome to Strategy Skills episode 239, an episode with a renowned food journalist, Dan Saladino. In this episode, Dan talks us through a very interesting topic: food extinction. He elaborated on the value of food diversity through factual examples and stories and explained the risks of homogeneity or genetic uniformity of crops, livestock, poultry, or other food supply which adds more vulnerability to preserving these resources during a crisis. Dan Saladino is a renowned food journalist who has worked at the BBC for twenty-five years. For more than a decade he has traveled the world recording stories of foods at risk of extinction—from cheeses made in the foothills of a remote Balkan mountain range to unique varieties of rice grown in southern China. His work has been recognized by the James Beard Foundation, the Guild of Food Writers, and the Fortnum & Mason Food and Drink Awards. Get Dan’s book here: Eating to Extinction: The World's Rarest Foods and Why We Need to Save Them. Dan Saladino Enjoying this

Welcome to Strategy Skills episode 238, an episode with a sought-after strategist and advisor, Kian Gohar. Many organizations have been caught flat-footed by disruptive changes – especially in the pandemic era – which has forced a lot of businesses to rethink their priorities to stay competitive in the post-pandemic world. Having the ability to identify trends that allow organizations to leverage potential threats and changes in the future will turn into great opportunities. But many organizations don't think this way and instead focus on what there is today and react to the changes later. In this episode, we discussed with Kian the key things that the pandemic taught us individually and as an organization. He spoke about the mindset and best practices of leaders and teams who were able to keep up, adapt, and remain competitive and advantageous during disruptions and continuous change. Kian also pointed out the key steps that leaders and organizations need to take and implement to build a competitive and thri

Welcome to Strategy Skills episode 237, an episode with workplace loneliness experts and thought leaders, Ryan Jenkins and Steven Van Cohen. In this episode, Ryan and Steven discuss a vital, sensitive, and very interesting topic: loneliness. Oftentimes, loneliness and emotional pain is taken lightly compared to physical pain. But physiologically, the effect is nearly the same. The conversation revolved around answering why do we feel lonely and how we can battle and address this issue. Ryan and Steven talked about the significance of awareness, connection, a sense of safety and belonging, and mental health, which largely contributes to resolving loneliness and is the key to developing a healthy personal and professional environment. Ryan Jenkins CSP® (Certified Speaking Professional™) is an internationally recognized keynote speaker and three-time published author. He speaks all over the world to companies such as State Farm, Salesforce, Wells Fargo, FedEx, Liberty Mutual, and John Deere. For a decade, he has

Welcome to Strategy Skills episode 236, an episode with the CEO of Meetup, David Siegel. In this episode, David talks us through his epic journey of becoming and remaining the CEO of Meetup in spite of the challenges that the organization faced and, later on, conquered. He also spoke about Investopedia – which he was the CEO of prior to joining Meetup. David also highlighted and elaborated on what a community is, how it works, and the value that it brings. David Siegel is the CEO of Meetup, the largest platform for finding and building local community. He has over 20 years of experience as a technology and digital media executive leading organizations through innovative product development, rapid revenue growth, and digital traffic acceleration. Prior to joining Meetup, David was CEO of Investopedia. Before that, he was president of Seeking Alpha. He hosts the podcast Keep Connected, which is dedicated to the power of community. David holds a BA in Philosophy, Politics & Economics and an MBA from the Univ

Welcome to Strategy Skills episode 235, an episode with Ravin Jesuthasan, a global thought leader and best-selling author, and John Boudreau, a Professor Emeritus of Management and Organization at the University of Southern California. In this episode, John and Ravin lay out the core principles of work operating systems, and their views about the future of work and jobs that are rapidly evolving through the emergence of alternative work arrangements, diversity, accelerating automation, and the underlying challenges and opportunities that leaders and organizations are battling to overcome. Ravin Jesuthasan is the global leader of Mercer’s Transformation Services business. He is a recognized global thought leader, futurist, and author on the future of work and workforce transformation. He has led multiple research efforts on the global workforce, the emerging digital economy, the rise of artificial intelligence, and the transformation of work. Ravin has led numerous research projects for the World Economic Foru

Welcome to Strategy Skills episode 234, an episode with a highly regarded economist and best-selling author, John A. List. In this episode, John defined scaling – an overused yet often confused word in the startup world today – and elaborated the term. He also spoke about the voltage effect and how it relates to scaling. The discussion revolved around the five vital signs that every scalable idea must possess to avoid voltage drops and gave numerous realistic examples to help us visualize each sign. John also shared the top things that we must keep in mind when making decisions related to scaling. Professor John A. List is the Kenneth C. Griffin Distinguished Service Professor in Economics at the University of Chicago. His research focuses on combining field experiments with economic theory to deepen our understanding of the economic science. In the early 1990s, List pioneered field experiments as a methodology for testing behavioral theories and learning about behavioral principles that are shared across dif

Welcome to Strategy Skills episode 233, an episode with a highly regarded leadership well-being coach, relationship expert, author, and speaker, Susan MacKenty Brady. In this episode, Susan articulated the upside of the global pandemic, specifically the norms about how women manage, lead, communicate, and show up. She also discussed the definition of diversity and inclusiveness and the signs that companies are embracing it versus drifting away from the path of empathy and inclusive leadership. We discussed how to find the best version of yourself and how crucial it is to focus on your strengths and building from there. Susan Mackenty Brady is the Deloitte Ellen Gabriel Chair for Women and Leadership at Simmons University and the first Chief Executive Officer of The Simmons University Institute for Inclusive Leadership. The Institute develops the mindset and skills of leaders at all stages of life so they can foster gender parity and cultures of inclusion. As a relationship expert, leadership well-being coach,

Welcome to Strategy Skills episode 232, an episode with best-selling author and Customer and Employee Experience Strategist, Dr. Natalie Petouhoff. In this episode, Natalie spoke about the need for empathy today and the shift we need to make from focusing on company-centric business strategies to creating employee and customer-centric experiences. She also discussed the importance of customer feedback and how Amazon has used it to thrive. Listening from the other person’s point of view and putting yourself in the shoes of your customers and employees is the key to better human connection and success. Natalie is a Senior Customer Experience Strategist and Business Consultant at Genesys®. Her career spans many years in technology and customer and employee experience, holding positions in and consulting at companies including Salesforce, Hulu, Marriott, General Motors, General Electric, Sony Pictures Entertainment, Weber Shandwick, Forrester Research, PWC Consulting, Hughes Electronics, Pepsi, Verizon, Best Buy,

Welcome to Strategy Skills episode 232, an episode with the Chairman of The Global Energy Alliance for People and Planet (GEAPP), Ravi Venkatesan. In this episode, Ravi shared how he started believing in himself and his capabilities, which led to where he is today. He also spoke about the opportunities laying around challenges and the preparations we need to navigate these changes. The conversation revolved around the importance of perspective and mindset, how it contributes to the way we interact with other people, and how it shapes our reality. Ravi Venkatesan is the Chairman of The Global Energy Alliance for People and Planet (GEAPP) launched at COP26 with USD10 billion of committed capital to accelerate investment in green energy transitions and renewable energy solutions. He is also UNICEF’s Special Representative for Young People and Innovation, and the Founder of the Global Alliance for Mass Entrepreneurship (GAME). He serves on the Boards of Rockefeller Foundation, Hitachi Ltd. Ravi was the Chairman

Welcome to Strategy Skills episode 230, an episode with best-selling author and dynamic keynote speaker, Don Schmincke. In this episode, Don spoke about the counterintuitive insights of successful companies, why some organizations have a lack of performance, and the challenges that CEOs today need to address. He also shared his journey and discovery of Biological Leadership and how it relates to the leadership that organizations apply today. Don has been accused by a NY press agency of providing “the most provocative and sensational view of business than any other speaker today.” What else would you expect from an MIT and Johns Hopkins researcher who was nearly arrested as a capitalist spy in the Soviet Bloc, got shot off an aircraft carrier, survived in the Kurdish capital as the Ayatollah held hostages in Tehran, and developed missile inertial guidance systems while his frat brothers took Vegas (later portrayed in the movie “21”)? Don Schmincke’s irreverent humor and unconventional methods provide audiences

Welcome to Strategy Skills episode 229, an episode with a Certified Forensic Interviewer, Michael Reddington. In this episode, Michael shares his knowledge as a CFI and how interviewing skills can be translated to the business world with the Disciplined Listening Method, an approach which he developed. He also spoke about the mindset shift that leaders and organizations need to take to gain a better understanding and awareness of other people's perspectives and reasoning. Michael Reddington CFI, is a certified forensic interviewer and the president of InQuasive Inc., a company that integrates the key components of effective nonconfrontational interview techniques with current business research for executives.  As a Certified Forensic Interviewer, Michael achieved the highest professional designation available in the field of interview and interrogation and spent over a decade training investigators around the world on the successful application of nonconfrontational interview and interrogation techniques. Nev

Welcome to Strategy Skills episode 228, an interview with former Indiana University athletic director, Fred Glass. In this episode, Fred discussed how Indianapolis managed to keep the Colts, its strategy to sustain it, and the impact and advantages that the team provides to the city. This podcast will make you think about the economics of business in sports and understand the deep thinking behind the scenes that makes it all possible. Fred served as a law clerk for U.S. District Court Judge S. Hugh Dillin, also an IU alumnus. From 1989 to 1993, he was chief of staff to former Indiana Gov. Evan Bayh, and, in 2000, helmed the transition team chief for former Indianapolis Mayor Bart Peterson. Peterson appointed Fred, then a partner in the law firm of Baker & Daniels (now Faegre Baker Daniels), to the city's Capital Improvement Board, which oversees Lucas Oil Stadium, the Indiana Convention Center, Conseco Fieldhouse, and Victory Field. Fred negotiated a number of sports-related wins for the city, including: